Pricing
Choose the level of support that fits your business. Remote support is UK wide, with on-site coverage focused across Tayside, Edinburgh and the Lothians, Glasgow City and Shire, and Forth Valley. Server support and backup storage will be priced separately after review.
From £45per user/month
From £75per user/month
Comparison
| Service | Standard | Premium |
|---|---|---|
| Remote IT and phone support | Included | Included |
| Support hours | 9am-5pm | 8am-6pm |
| OS patch management | Included | Included |
| Third-party patching | Included | Included |
| Microsoft 365 tenancy protection | Included | Included |
| Backup monitoring | Included | Included |
| Email and user administration | Included | Included |
| Endpoint EPP/EDR anti-virus | Included | Included |
| Email protection | Included | Included |
| Urgent request handling | Standard response | Priority response |
| On-site visits | - | Included as required |
| Remote monitoring | - | Included |
| Infrastructure support | - | Included |
| Enhanced SLA | - | Included |
| Backup validation | - | Included |
| Strategic planning | - | Included |
| Monthly reports | - | Included |
| End-of-life planning | - | Included |
Prices are per user per month. Each user covers one PC, smartphone and tablet. Servers are priced separately. Contracts start with a 90-day minimum term, then move to a 30-day rolling agreement. Discounts are available for one-year-plus contracts.
Contracts
Managed support starts with a 90-day initial term so there is enough time to onboard properly, understand the environment, and stabilise the basics.
Yes. After the first 90 days, support moves to a 30-day rolling agreement unless a longer fixed term or annual pricing has been agreed.