Support desk
Unlimited remote support by email and phone, including day-to-day user questions, password resets, mailbox support, and account changes.
Managed IT support
Managed IT support that keeps the fundamentals under control.
A practical managed service for SMEs that want support, monitoring, maintenance, security tooling, and clearer ownership without waiting for problems to become disruptive.
Good fit
For SMEs that want clearer ownership and fewer avoidable interruptions.
This service is a fit when IT support needs to be proactive, predictable, and joined up across users, devices, cloud services, security, backups, and infrastructure.
Broader work such as procurement, cabling, hosting, or server changes is scoped through an IT review so recommendations fit the environment.
Service detail
What the service covers.
Devices and patching
Patch management for Windows, macOS, and critical applications, with device visibility and basic software inventory.
Monitoring and reporting
Remote monitoring for key systems, backup monitoring, and service reporting under the Premium tier.
Planning and reviews
Quarterly IT reviews, road map input, end-of-life planning, and recommendations for upgrades or process improvements under Premium.
Pricing direction
Transparent managed support tiers.
Standard starts from £45 per user per month. Premium starts from £75 per user per month and adds 8am-6pm support hours, priority response, remote monitoring, on-site visits as required, infrastructure support, enhanced SLA, backup validation, strategic planning, monthly reports, and end-of-life planning.
Servers are priced separately after review. Managed support starts with a 90 day initial term, then moves to a 30 day rolling agreement unless a longer term is agreed.
Questions
Common questions about managed IT support.
What is managed IT support?
Managed IT support is an ongoing service where Rebellion IT looks after users, devices, email, security tooling, monitoring, maintenance, and day-to-day support under a monthly agreement.
What does Standard include?
Standard includes remote IT and phone support during 9am-5pm support hours, OS and third-party patching, Microsoft 365 tenancy protection, backup monitoring, email and user administration, endpoint EPP/EDR anti-virus, email protection, basic inventory, and day-to-day guidance.
What does Premium add?
Premium adds 8am-6pm support hours, priority response, on-site visits as required, remote monitoring, infrastructure support, an enhanced SLA, backup validation, strategic planning, monthly reports, and end-of-life planning.
Do you provide on-site visits?
On-site visits are included as required under Premium support. Remote support is available UK wide, with local coverage focused on Scotland.
Are servers included?
Servers are priced separately after review because server estates vary by size, age, role, backup needs, and monitoring requirements.
How do the contract terms work?
Managed support starts with a 90 day initial term, then moves to a 30 day rolling agreement unless a longer fixed term or discount arrangement is agreed.
Next step