Remote user support
Unlimited remote support by email and phone for day-to-day issues, user administration, password resets, mailbox support, and practical IT guidance.
Managed IT support Edinburgh
Managed IT support for Edinburgh SMEs.
Rebellion IT provides proactive managed support for small and medium-sized businesses that want clearer ownership of users, devices, security, backups, Microsoft 365, and infrastructure health.
Local coverage
Local support where it matters, remote support across the UK.
Edinburgh businesses often need IT support that can handle busy offices, hybrid teams, professional services, creative teams, charities, and growing SMEs without turning every issue into a separate project.
Rebellion IT offers local coverage across Tayside, Edinburgh & the Lothians, Glasgow City & Shire, and Forth Valley. Remote support is available UK wide.
What is included
A managed service built around prevention, visibility, and practical support.
Monitoring and maintenance
Patch management, backup monitoring, server and key device monitoring, and review of alerts before they become larger problems.
Security tooling
Anti-spam, anti-phishing, anti-malware, anti-spoofing, endpoint protection, and advanced threat defence as part of the managed support model.
Pricing direction
Transparent support tiers before the first conversation.
Standard starts from £45 per user per month. Premium starts from £75 per user per month and adds 8am-6pm support hours, priority response, remote monitoring, on-site visits as required, infrastructure support, enhanced SLA, backup validation, strategic planning, monthly reports, and end-of-life planning.
Servers are priced separately after review. Managed support starts with a 90 day initial term, then moves to a 30 day rolling agreement unless a longer term is agreed.
Questions
Common questions about managed IT support.
What is managed IT support?
Managed IT support is an ongoing service where Rebellion IT looks after users, devices, email, security tooling, monitoring, maintenance, and day-to-day support under a monthly agreement.
What does Standard include?
Standard includes remote IT and phone support during 9am-5pm support hours, OS and third-party patching, Microsoft 365 tenancy protection, backup monitoring, email and user administration, endpoint EPP/EDR anti-virus, email protection, basic inventory, and day-to-day guidance.
What does Premium add?
Premium adds 8am-6pm support hours, priority response, on-site visits as required, remote monitoring, infrastructure support, an enhanced SLA, backup validation, strategic planning, monthly reports, and end-of-life planning.
Do you provide on-site visits?
On-site visits are included as required under Premium support. Remote support is available UK wide, with local coverage focused on Scotland.
Are servers included?
Servers are priced separately after review because server estates vary by size, age, role, backup needs, and monitoring requirements.
How do the contract terms work?
Managed support starts with a 90 day initial term, then moves to a 30 day rolling agreement unless a longer fixed term or discount arrangement is agreed.
Next step